Privacy Policy.

1. Information We Collect

We collect only the information necessary to provide you with an exceptional experience. This may include:

• Identity & Contact Data — your name, email address, phone number, and shipping address.
• Transaction Data — details about the pieces you purchase, payment method (but never your full card details, which are handled securely by our payment processor).
• Communication Data — records of correspondence with our clienteling team.
• Technical Data — IP address, browser type, device information, and browsing patterns collected via cookies and similar technologies.

2. How We Use Your Information

We use your personal data to:

• Process and deliver your orders, including white‑glove shipping and insurance.
• Communicate with you about your purchases, appointments, and inquiries.
• Personalize your experience — remembering your preferences, sizes, and wishlist.
• Send you atelier stories, early collection access, and care reminders (only with your consent).
• Improve our website and services through anonymised analytics.
• Comply with legal obligations and protect against fraud.

3. How We Share Your Information

We do not sell, rent, or trade your personal data. We share information only with trusted partners who help us operate:

• Payment processors — to securely handle transactions.
• Shipping carriers — to deliver your insured packages.
• Technology providers — for website hosting, analytics, and email communication.
• Legal authorities — when required by law or to protect our rights.

All partners are contractually bound to protect your data with standards at least as rigorous as our own.

4. Cookies & Similar Technologies

Our website uses cookies — small text files placed on your device — to enhance your browsing experience. We use:

• Essential cookies — necessary for the website to function (e.g., remembering items in your bag).
• Analytics cookies — to understand how visitors navigate our site, helping us refine the experience.
• Preference cookies — to remember your choices, such as language or region.

You may disable cookies through your browser settings, though this may affect the functionality of our site. By continuing to use our website, you consent to our use of cookies as described.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption, and payment information is tokenized by our PCI‑compliant processor. No method of transmission over the internet is entirely secure, but we strive to protect your data with the same vigilance we apply to our vault.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Rectification — correct any incomplete or inaccurate data.
• Erasure — request deletion of your data, subject to legal obligations.
• Restriction — limit how we process your data in certain circumstances.
• Portability — receive your data in a structured, machine‑readable format.
• Objection — object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at privacy@aurielle.maison. We will respond within thirty days.

7. International Transfers

Your data may be transferred to and processed in countries outside your own, including to our atelier in Florence and to service providers in other jurisdictions. Where such transfers occur, we ensure adequate safeguards are in place — such as standard contractual clauses approved by the European Commission — to protect your privacy.

8. Children's Privacy

Our website and services are not directed to individuals under the age of eighteen. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically — continued use of our website constitutes acceptance of any modifications.

10. Contact Us

For questions about this Privacy Policy or our data practices, please reach out: