Frequently Asked Questions.

Every Aurielle piece is hand‑finished in our Florentine atelier by master artisans who have inherited three generations of technique. We use only 18‑karat solid gold, conflict‑free diamonds graded by GIA, and ethically sourced gemstones. Each creation is individually numbered, signed, and accompanied by a certificate of authenticity. It’s not mass‑produced — it’s personal.

We offer complimentary sizing with every order. You can request a free sizing kit to be sent to your home before you purchase, or visit us in Florence for a personal fitting. If you already know your size, simply select it at checkout. For resizing after purchase, our Lifetime Care promise covers one complimentary adjustment.

Absolutely. Bespoke is at the heart of Aurielle. Our clienteling team works directly with you — whether you wish to modify an existing design or create something entirely new. Appointments are available in Florence or via video call. Contact clienteling@aurielle.maison to begin the conversation.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Payment is processed securely through a PCI‑compliant processor; we never store your full card details on our servers.

Yes — white‑glove, insured shipping is complimentary on all orders, worldwide. In‑stock pieces typically arrive within 5–7 business days. Made‑to‑order or bespoke creations may take 4–6 weeks, depending on the complexity of the piece. You will receive a tracking number as soon as your order is dispatched.

You may return any standard collection piece within 30 days of delivery for a full refund or exchange. The item must be unworn and in its original condition, accompanied by all certificates and packaging. Bespoke, engraved, or resized pieces are final sale. To initiate a return, contact clienteling@aurielle.maison.

Our Lifetime Care promise covers complimentary cleaning, polishing, and one resizing per piece for as long as you own it. It also includes inspection of settings and clasps. Simply contact us to arrange a service. The promise does not cover loss, theft, or damage caused by accident or improper use.

We recommend storing each piece in its original Aurielle box, away from direct sunlight and humidity. Gently clean with the polishing cloth provided. Avoid contact with perfumes, lotions, and chlorinated water. For a deeper clean, return your piece to us — our artisans will restore its original brilliance.

Every Aurielle order arrives in our signature packaging — a weighted cream box tied with a silk ribbon, accompanied by your certificate of authenticity and a personal note if you wish. There is no additional charge; it is simply part of the experience.

We welcome visitors by appointment. Our showroom at Via dei Tornabuoni 18 is open Tuesday through Saturday, 10:00–19:00. A private viewing with a senior curator can be arranged — please book via our Contact page or email us directly.

We treat your data with the same discretion we apply to every aspect of our work. Our website uses SSL encryption, payment details are tokenized, and we never share your information with third parties except as required to fulfill your order. Read our Privacy Policy for full details.

You can reach our clienteling team by email at clienteling@aurielle.maison or by phone at +39 055 0000 000. We are available Tuesday through Saturday. For written correspondence, our address is Via dei Tornabuoni 18, 50123 Firenze, Italia.